Penelope Rance

Newsletter Archive

Issue 50 | December 2024: Looking back at the last 4 years.

Issue 49 | November 2024: The Science of Soundtracking Your Life, Work, and UX Research; Gamifying UX Research Findings: A Journey with UX Research Bingo; Ask Teresa: What do you do with Atypical Customer Stories? and more.

Issue 48 | October 2024: Two Useful Prompts To Explore Intent & Behaviour; The Inclusive UX Research Playbook From CVS Health Inclusive Design; Reframing UX Research For GenAI and more.

Issue 47 | September 2024: The State of User Research 2024 Report; Research Findings vs Insights vs Actionable Suggestions; Tracking Research Impact and more.

Issue 46 | August 2024: Defaulting to remote-only user research is limiting the value of our work; 3 types of stakeholders in UX research: Managing expectations and gaining trust; User research x account management: Tips for successful cross collaboration and more.

Issue 45 | July 2024: Want to Convay How Bad a User Experience is? Talk About the User's Emotions; A Framework for Thinking About Team Memory, Joining Up and Serendipity in Hybrid Organisations; Influencing Product Strategy as a UX Researcher and more.

Issue 44 | June 2024: It's Time We Seriously Talk About Users And Experiences; Strengthen Your UX Research With Ethnograthic Skills; What Is Atomic UX Research and more.

Issue 43 | May 2024: How To Run UX Research Without Access to Users; How To Measure UX Research Impact: A Multi-Level Framework; No, AI User Research Is Not "Better Than Nothing" - Its Much Worse and more.

Issue 42 | April 2024: Bad Research Doesn't Stink; The Research "Impact" Problem; Knowledge Management Is More Important Than Your Repository and more.

Issue 41 | March 2024: What Makes Users Adopt A New Feature Or Tool?; 16 Best UX Research Tools in 2024; The 9 Principles of Better Stories and more.

Issue 40 | February 2024: User Research Retrospectives: Your Key to Running Sommther Studies; Kate Towsey on Starting a Research Ops Practice; A 3-step Guide for a Better Partnership with UXR Stakeholders and more.

Issue 39 | January 2024: Beyond the Buzzwords: Alternatives to Research, Data and Insights; Quicker UX Research Synthesis; Top Tips to Level Up Your Qualitative Research Interviews and more.

Issue 38 | December 2023: Testing ChatGTP-4 for 'UX Audits'; The Point of UX Reserch is Action, Not Answers: The 2023 UX Research Software Report and more.

Issue 37 | November 2023: Happy 3rd birthday to the newsletter; Re-evaluating Usability: Delivering Value Via Research Practice: A Better Way To Do Competitive Analysis and more.

Issue 36 | October 2023: Finding your hidden UX research impact; Avoid crappy and misleading desk research: Is UX research a vanity metric? and more.

Issue 35 | September 2023: The state of user research 2023; Stop asking researchers to defend their sample size: Evidence-based interviewing deep dive and more.

Issue 34 | August 2023: Calculating the value of user research; AI-Powered tools for UX Research: Issues and limitations; What does 'rigorous' research really mean? and more.

Issue 33 | July 2023: A Farewell to UX Research; The reseach report is NOT the deliverable; An ancient technique that makes UX research findings stick and more.

Issue 32 | June 2023: Strategic UX Research is the next big thing; The situational framework for research democratization; Resources for a more inclusive UX research practice and more.

Issue 31 | May 2023: Speaking to Penny Rance, Senior User Reseacher at Post Office; I tried out SyntheticUsers so you don't have to; 9 Bogus reasons why some designers claim UX research is a waste; ReOps learnings at the UK Deaprtment of Education and more.

Issue 30 | April 2023: Speaking to Anja Maerz, Head of User Reseach at StudySmarter; The 2023 Self-Care Playbook for UX Researchers; Here's the Deal with Democratization; UX Glossary and more.

Issue 29 | March 2023: Speaking to Natasha Kapur, UX Researcher at BT; 32 User Experience Research Statistics to Win Over Stakeholders; Does Thinking Aloud Affect Task Metrics; Empathy Card Sorting and more.

Issue 28 | February 2023: Speaking to Paul Boag, Independent Consultant at Boag World; Can ChatGPT write a proper usability test script?; Embracing subjectivity: Using Autoethnography in UX research; The state of UX research and more.

Issue 27 | January 2023: Speaking to Franny Gant, UX Researcher at UK Home Office; How to start setting priorities; Do we need rigor in UX research?: From finding to doing and more.

Issue 26 | December 2022: Speaking to Paul Blunden, Founder and CEO of UX24/7; New tool Research Benchmark; Escape Velocity: Finding our path in the next decade and more.

Issue 25 | November 2022: Looking back over 2 years of sending the newsletter; 50 ways to carry out more inclusive research; What are research insights? What makes them different from findings and more.

Issue 24 | October 2022: Speaking to Harriet Swan, UX Research Manager at Conversion; The future of UX Research; Don't ask your users your burning questions and more.

Issue 23 | September 2022: Speaking to Kameshini Pillay, UX Researcher at Equity Bank; Writing better hypothesis; Dealing with burnout as a user researcher and more.

Issue 22 | August 2022: Speaking to Vaishali Meswani, Research Insights Manager at Post Office; How do we shift from 'user research' to 'systems research'; You might be using the wrong wording when talking about user findings and more.

Issue 21 | July 2022: Speaking to Fiona Baker, freelance UX Researcher and Consultant; How to test for accessibility with users at every design stage; How to triangulate data from multiple sources in user research and more.

Issue 20 | June 2022: Speaking to Dr Ari Zelmanow, Vice President of Research, Insights and Analytics at GtmHub; Surfing the waves of UX research; Five traits of great user researchers and more.

Issue 19 | May 2022: Speaking to Andrea Lewis, Global Director, User Experience Research at adidas; Getting started with ReOps; Why UX researchers should revist academic resources and more.

Issue 18 | April 2022: Speaking to Danielle Macdonald, Research Director at Wise; The State of User Research 2022 Report; The Stages of Growing a UX Research Team and more.

Issue 17 | March 2022: Speaking to Catherine Richards, Head of Customer Design at Tesco Bank; Addressing Concerns Around Research Repositories; Researching the Research and more.

Issue 16 | February 2022: A new twitter account to follow; Researching Products That Don't Exist Yet; Ethical Considerations in Research and more.

Issue 15 | January 2022: Speaking to Rik Williams, UX Architect at Moorfields Eye Hospital; The Power of a Research Strategy; Jared Spool on Democratizing Research and more.

Issue 14 | December 2021: Speaking to Kate Towsey, Research Operations Manager at Atlassian; Building a ReOps Team; The 3 levels of UX Research impact and more.

Issue 13 | November 2021: Speaking to Katie Valentine, Lead UX Researcher at Marshmallow; Winning awards; Creating strategic impact with multidisciplinary research and more.

Issue 12 | October 2021: Celebrating a whole year of the newsletter; Changing your mind about research practices; The building blocks of research repositories and more.

Issue 11 | September 2021: Speaking to Fiona Warner, User Researcher at Hargreaves Lansdown; How to create actionable insights when you don’t have access to your users; The ROI of UX research and more.

Issue 10 | August 2021: Speaking to Helen O'Doherty, UX/UI Manager WiggleCRC; What we can learn from the Greek myth of Cassandar; Where to go next in your career from UX Research Manager and more.

Issue 9 | July 2021: Speaking to Chris Bailey, Senior Accessibility Manager and President of UXPA UK; Pratical tips and guidelines for doing research with older people; 16 of the best user research podcasts to listen to and more.

Issue 8 | June 2021: Speaking to Lija Hogan, Customer Experience Consultant, UserTesting and Intermittent Lecturer at the University of Michigan; Not everything is a research problem; Why UX research needs archivists and more.

Issue 7 | May 2021: Levelling up and self care as a researcher; How to get stakeholder buy in and what to do with it once you have it and more.

Issue 6 | April 2021: Speaking to Gen Chow, UX Researcher at Facebook Reality Labs; The State of UX Research in 2021; How to improve your presentation slides and more.

Issue 5 | March 2021: Speaking to Anne Stevens, Director of UX Research at Culture Trip; Planning and running accessible research; How to improve your discussion guides and more.

Issue 4 | February 2021: Speaking to Laura Yarrow, Head of Design at HM Land Registry; How to scale research; The dangers of becoming too data driven and more.

Issue 3 | January 2021: Speaking to Sophie Mitchell, LTUX London founder; How to write better research notes; Getting people to care about your research and more.

Issue 2 | December 2020: Speaking to James Parker from Post Office; What to do with all that data; Asking better questions and more.

Issue 1 | November 2020: Getting started with UX Research; The UX of User Research Surveys; When Strangers Meet by Kio Stark and more.